Shipping policy

At LUXON, we are committed to delivering your products safely, efficiently, and on time. Please review our shipping policy below for details on order processing and delivery.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after business hours will be processed on the next business day.

  • During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Methods & Delivery Time

  • Standard Shipping: 5–10 business days

  • Express Shipping (if available): 2–5 business days

Delivery times may vary depending on your location, courier services, and unforeseen circumstances.

Shipping Charges

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Free shipping may be offered on qualifying orders or promotional periods.

Order Tracking

Once your order has been shipped, you will receive a confirmation message with tracking details to monitor your delivery status.

International Shipping

  • International shipping availability and charges vary by destination.

  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

Delays & Issues

While we strive for timely delivery, LUXON is not responsible for delays caused by courier services, customs clearance, weather conditions, or incorrect shipping information provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with your order number and supporting images (if applicable). We will work promptly to resolve the issue.

Incorrect Address

Please ensure your shipping details are accurate at checkout. LUXON is not responsible for orders delivered to incorrect addresses provided by the customer.